Charles Dunstone and his board seem to think that the only thing their customers want is more hapless bodies behind the phone. I’d rather they cloned Simon in Preston 200 times then hire 100,000 more Mohammeds. I doubt this will make it any better but it at least we may find out in less than 20 minutes and with fewer hang ups that the person on the other end of the phone is a drooling zombie with no clue as to what they’re doing.
When the company, a division of mobile phone retailer Carphone Warehouse, launched the offer in April it only employed around 600 people at its purpose-built Birchwood site. But the phone and broadband package has proved so popular – 476,000 customers have signed up – that it has had to take on another 400 people taking the total to more than 1,000.
Full article on icCheshireOnline.